Terms of Service

Last Updated: March 13, 2026 

These Terms of Service govern your access to and use of ChalkyPapers (“Website” or “Service”) and any related products or services offered through it (collectively, the “Services”). This document constitutes a legally binding contract between you (“User”, “you”, or “your”) and the operator of the Website (“we”, “us”, or “our”), which is owned and operated by .

By accessing or continuing to use the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service in their entirety, without modification or reservation. If you do not agree with any provision of these Terms of Service, you must immediately discontinue use of the Services. By using the Website, you represent and warrant that you are at least eighteen (18) years of age and have the legal capacity to enter into a binding agreement under applicable Canadian law.

These Terms of Service are governed by and interpreted in accordance with the laws of Canada and the laws of the province or territory in which you reside, including applicable consumer protection legislation.

Our Products and Services

ChalkyPapers provides academic assistance services intended to support users across a variety of subjects and educational levels. The Services are designed to assist users with managing academic tasks, enhancing general academic skills, and understanding course-related requirements through individualised support.

All products and services provided through the Website are offered solely for reference, research, and educational support purposes and are not intended to be submitted as original work in fulfilment of academic requirements where such submission would contravene institutional policies or applicable laws.

Permitted Use of Services and Products

At ChalkyPapers, all forms of plagiarism, fraudulent activities, and academic dishonesty are strictly prohibited. We comply with Canadian copyright laws and expect all users of the Website and Services to do the same.

• The academic papers and materials provided through ChalkyPapers are for personal, non-commercial use only. ChalkyPapers retains full copyright over all content. Users are not permitted to present any material obtained from ChalkyPapers as their own work. If you incorporate text or ideas from ChalkyPapers’ materials, proper citation and attribution to our Website is required.
• Content created by our experts is provided solely for educational and learning purposes. Users do not acquire any rights to publish, distribute, or reproduce such content. All intellectual property rights remain the property of ChalkyPapers.
• Editing and proofreading services offered by ChalkyPapers are intended to improve readability, flow, and accuracy of user-submitted papers. Users may use the feedback and edited materials for learning purposes but may not submit the edited papers as their own original work.

Restrictions for Users

ChalkyPapers does not discriminate against users or visitors on the basis of race, gender, ethnicity, age, or religious beliefs. Certain behaviours, however, are considered harmful or unacceptable and may result in legal consequences under applicable Canadian law.

By using the Website or Services, you agree to comply with all relevant laws and regulations. The following actions are expressly prohibited:

• Sending unsolicited messages (spam) to ChalkyPapers.com or its users.
• Hacking or attempting to hack ChalkyPapers.com or other online platforms in a manner that misrepresents their connection with ChalkyPapers.
• Copying, using, or modifying content from ChalkyPapers.com without authorisation.
• Collecting, storing, disclosing, or using other persons’ personal information obtained through the Website without consent.
• Interfering with the operation of the Website.
• Transferring or selling your account, username, or password without prior consent from ChalkyPapers.
• Registering on the Website under a different username while already holding an account.
• Using or deploying any malicious software, including viruses, worms, or logic bombs, that could damage ChalkyPapers or its users.
• Attempting unauthorised access to ChalkyPapers or its servers.
• Posting content that could damage the Website or harm its users.
• Uploading content that infringes the copyright, patent, or other intellectual property rights of third parties.
• Republishing content from ChalkyPapers in any print or digital media, including on other websites, without permission.
• Performing any actions that violate these Terms of Service or applicable Canadian law.

All prohibited activities may result in suspension or termination of your access to the Website, legal action, and/or other remedies available under Canadian law, including but not limited to copyright, privacy, and computer misuse legislation.

Fees and Payment

Accepted Payment Methods

ChalkyPapers accepts secure payment methods, including major credit and debit cards issued in Canada, PayPal, Apple Pay, Google Pay, and wire transfers. All charges are processed in Canadian dollars (CAD), and applicable taxes may apply. Payment in full is required prior to the assignment of an expert or provision of any educational guidance. Failure to provide payment may result in delays in the delivery of your completed product.

Transparent Pricing

Service fees are determined based on the scope, complexity, and urgency of the user’s request. All costs associated with an order, including applicable taxes, are clearly communicated prior to payment. No hidden or undisclosed charges are applied. A 12% service fee is automatically included in the price. Any changes affecting pricing, including custom requests not listed among standard offerings, will be communicated to the user for explicit approval before proceeding. The countdown to your order’s deadline begins only after payment is successfully processed and all instructions and reference materials are submitted.

Payment Confirmation and Invoicing

Upon successful payment, users will receive an email confirmation, including a transaction receipt and invoice. Additional invoices suitable for administrative, educational, or organisational purposes may be provided upon request. All payments are considered final, except as otherwise provided under these Terms or required by applicable Canadian law. Users are responsible for providing accurate payment information and for any fees or delays incurred by their payment provider.

Refunds and Cancellations

Users may request a refund or cancellation of an order in accordance with the Refund Policy posted on the Website. Refunds are issued at the sole discretion of ChalkyPapers and are subject to verification of the order status and compliance with these Terms. Partial refunds may apply if work has already commenced. Requests for cancellations or refunds must be submitted via [email protected] and include sufficient information to identify the order.

All refund and cancellation procedures are conducted in compliance with applicable Canadian consumer protection legislation.

Verification Process

ChalkyPapers reserves the right to request verification of billing or order-related information, either by phone or in writing. This verification process may be initiated within two (2) hours of receiving payment confirmation.

Failure to complete the verification process within a reasonable timeframe may result in delays in the delivery of your completed product.

All verification procedures are conducted to ensure compliance with Canadian financial regulations and to prevent unauthorised transactions.

Refund Policy

If ChalkyPapers is unable to allocate an expert to complete your order, a full refund will be issued. Refunds will be processed using the same debit or credit card used for the original payment. For payments made via direct deposit or wire transfer, credit may be applied toward future orders. All refunds are issued in accordance with this Refund Policy and applicable Canadian federal and provincial consumer protection laws, including the Competition Act (Canada) and provincial statutes such as the Ontario Consumer Protection Act, 2002.

Circumstances Eligible for Refunds

Refunds may be issued under the following circumstances:

• The guidance or academic support provided does not correspond to the instructions or request agreed upon at the time of order.
• Duplicate or erroneous payments occur.
• Provision of guidance or services exceeds the agreed timeframe without the User’s consent.

Refunds may be full or partial, depending on the extent of services rendered.

Requesting a Refund

To request a refund, Users must email [email protected] and provide:

• Full legal name
• Order reference number
• Description of the issue
• Supporting documentation, if applicable

Refund requests must be submitted within seven (7) calendar days of receiving the completed product. Requests submitted after this period cannot be considered.

Requests will be reviewed, and a response will be issued within 10 business days.

Evaluation of Refund Requests

Refunds are granted only if a verified discrepancy is confirmed. Refunds may be denied if:

• Instructions provided by the User were incomplete, unclear, or contradictory
• The User approved the guidance or work provided
• The request falls outside the allowed timeframe

Approved refunds will be processed using the original payment method within 10 business days.

Appeal Procedure

If a User disputes a refund decision, a secondary review can be requested by replying to the original communication with “Refund Appeal” in the subject line. The appeal will be reviewed by senior management, and a final decision will be issued within 10 business days.

Exceptions and Limitations

• Refunds are not available for discounted products, seasonal promotions, or offers unless explicitly stated.
• Users are responsible for providing accurate payment and contact information. Failure to do so may result in delays or inability to process a refund.
• All refund procedures are conducted in accordance with Canadian federal and provincial consumer protection laws, including rights relating to digital products, online services, and fair business practices.

Deadline Extension by a Customer

If you choose to provide additional time for an expert to complete your order, ChalkyPapers will establish a new extended deadline. Any pricing adjustments resulting from the extended deadline will be calculated based on the updated timeframe.

Completed Product Delivery

Upon completion of your order, the finished product will be delivered to the email address provided during registration on the Website. You may also download the completed product directly from your Customer Admin Panel.

If you experience any issues downloading the product, please contact ChalkyPapers support. Our representatives will assist in resolving technical issues to ensure you receive the product as ordered.

ChalkyPapers cannot be held responsible for delays or delivery issues caused by third-party email servers, internet service providers, or other factors outside our control.

Discounts and Account Balance

ChalkyPapers.com may offer special promotions, discounts, or incentive programmes to users from time to time. Unless expressly stated otherwise, discounts may be applied to a single order only and may not be combined with other promotional offers. Once applied, discounts have no cash value and are not refundable or exchangeable, except where required by applicable law.

Users may add funds to their account balance for future use. For the Canadian version of the Website, the balance is denominated in Canadian dollars (CAD). Account balance funds may be applied to eligible orders and, where expressly permitted, may be used in conjunction with certain discount offers. If funds are added to the account but remain unused, the user may request a refund in accordance with these Terms and applicable federal or provincial law. Once account balance funds have been applied to an order, they are non-refundable, except where required under applicable consumer protection legislation.

Nothing in this section is intended to exclude, restrict, or modify any rights or remedies available to consumers under applicable Canadian federal or provincial consumer protection laws, including but not limited to provincial consumer protection statutes.

Free Revision Guarantee

If you believe that revisions to your order are required, you may request amendments at no additional cost under our Free Revision Guarantee. Revision requests must be submitted in writing via email or through the Customer Admin Panel within fourteen (14) days of delivery of the completed order. Users subscribed to the 1st Class and Superior plans may request revisions within ninety (90) days and forty-five (45) days, respectively.

If a revision request is not submitted within the applicable time frame, the order will be deemed accepted, and the user will no longer be eligible for free revisions.

The time required for academic experts to complete revisions is not included in the original delivery deadline. Where revision instructions materially differ from or contradict the original order instructions, or where the applicable revision period has expired, ChalkyPapers.com reserves the right to charge an additional fee. Any such fee will be determined on a case-by-case basis, taking into account the scope and complexity of the requested changes.

Where a revision is requested under the Free Revision Guarantee, the additional time required to complete and deliver the revised product will not be considered a delay for the purposes of any refund, satisfaction, or money-back guarantee, except where required by applicable Canadian law.

Zero Plagiarism and AI-Written Text Guarantee

ChalkyPapers guarantees that all completed orders are free from plagiarism and AI-generated content. Each order undergoes thorough checks using industry-standard plagiarism detection software and AI content detection tools prior to delivery.

If plagiarism or machine-generated text is identified by you in your completed order, you may request a full refund after providing sufficient proof. Acceptable proof may include, but is not limited to:

• An independent plagiarism report with direct links to the original sources
• A report with links and appropriate annotations clearly demonstrating the plagiarism or AI-generated content

Please note the following exceptions:

• Standard academic expressions, commonly used phrases, or similarities in references do not constitute plagiarism and will be excluded from any plagiarism calculations
• Minor or software-detection errors, including false positives from plagiarism or AI detection tools, are not covered under the Zero Plagiarism Guarantee

All guarantees and refund procedures are subject to verification and conducted in accordance with applicable Canadian federal and provincial consumer protection legislation, including fair business and digital service practices. Specific laws include:

• Competition Act – regulating misleading or deceptive claims about services;
• Consumer Protection Acts in the User’s province or territory, which govern digital services, contracts, and refund rights.

Order Cancellation Initiated by a Customer

You may cancel an order at any time before making payment.

• If you have paid for an order but no academic expert has been assigned, you may cancel and receive a refund of 80% of the payment.
• If an academic expert has already been assigned to your project, but you choose to cancel, a refund of 40% of the total payment will be issued.

Refunds are processed in accordance with the methods outlined in our Refund Policy and are subject to verification.

Prohibited Jurisdictions

Access to ChalkyPapers.com and use of our services is strictly prohibited for citizens, residents, or entities located in the following jurisdictions, or representing such entities:

• Iran
• North Korea
• Syria
• Sudan

By using the Website or Services, you acknowledge that any violation of this clause authorises ChalkyPapers to take immediate action, including but not limited to:

• IP banning
• Termination of accounts
• Cessation of communication

To ensure compliance, ChalkyPapers does not advertise or promote its products or services in any form or through any media within the listed Prohibited Jurisdictions.

Disclaimer

ChalkyPapers provides its Services for educational and reference purposes only. While we make reasonable efforts to ensure accuracy, reliability, and functionality:

• We do not guarantee that the Website or Services will meet your expectations or achieve any specific results.
• We do not warrant that the Website will be operational at all times, or free from viruses, malware, or other harmful components.
• We do not guarantee the reliability, quality, or timeliness of third-party services integrated with or referenced by our Website.
• Use of any materials from the Website does not constitute a recommendation or guidance for any particular purpose.
• ChalkyPapers is not responsible for any errors, omissions, or inaccuracies in content uploaded by Users.

These disclaimers are made in accordance with Canadian federal and provincial laws, including:

• The Competition Act (R.S.C., 1985, c. C-34), which governs false or misleading representations and business practices;
• Provincial consumer protection statutes, including but not limited to the Ontario Consumer Protection Act, 2002, British Columbia Business Practices and Consumer Protection Act, and similar laws in other provinces, which govern online and digital services.

Dispute Resolution

The formation, interpretation, and enforcement of these Terms, as well as any disputes arising from or relating to them, shall be governed by Canadian federal law and the laws of the province or territory in which the User resides, without regard to conflict-of-law principles.

Any legal action or proceeding arising out of or relating to these Terms or the use of ChalkyPapers shall be brought exclusively in the courts of the province or territory in which the User resides. By using ChalkyPapers, you consent to the personal jurisdiction of such courts and waive any right to a jury trial in proceedings related to this Agreement, to the extent permitted under Canadian law.

All dispute resolution procedures shall be conducted in compliance with applicable Canadian federal and provincial legislation, including:

• The Civil Code of Quebec (for users in Quebec) or equivalent provincial civil or common law statutes for other provinces;
• The Canadian Consumer Protection Act (provincial equivalents) where applicable, regulating online services and digital contracts;
• The Canada Evidence Act and other relevant statutes governing procedural matters in civil litigation.

Copyright Notice

All content created by ChalkyPapers is the intellectual property of ChalkyPapers.com, its suppliers, affiliates, subsidiaries, or partners. Such content is protected under Canadian copyright law and applicable international copyright treaties, including the Copyright Act, R.S.C., 1985, c. C-42.

All software, code, and other technological components used to operate and support the ChalkyPapers platform are the property of ChalkyPapers.com or its licensors and are similarly protected under Canadian copyright law and international intellectual property agreements.

Users may not copy, reproduce, distribute, or create derivative works from any content or software on ChalkyPapers without explicit written permission from ChalkyPapers or the relevant rights holder.

Contacts

If you have questions related to the contents of our Terms of Service or the application thereof, please email us at [email protected].